Should an item not meet with your satisfaction for whatever reason you may return the goods to "Everything Hair" within seven days of receipt. You will then get a full refund less all direct costs incurred by "Everything Hair" associated with the order such as actual delivery costs. The goods must be returned with all packaging, documentation and be undamaged in any way. A written reason for the cancellation must accompany the returned goods. - You have 7 days the "day after" the day that the goods are received under the distance selling act from arrival of the goods to cancel your contract. The goods must be returned to us in the condition they were despatched, complete with all packaging and in a re saleable state. The goods remain YOUR responsibility until they are received and signed for by us. - If an order is cancelled/returned, a 15% handling fee will be levied to cover processing/handling fees. - If an unwanted product is returned and exchange for a different product, the customer will be charged or refunded any price difference plus return shipping.