Product returns - 1. Fault Description: A full fault description must be submitted to Order Now to enable our technical department to test and verify any faulty products that need to be returned.
2. Faulty Products Returned: All defective products returned to Order Now must include all cables, power supplies, documentation etc. If any of these conditions are not met, our suppliers reserve the right to refuse the return or to charge a restock fee of not less than 15%.
3. Return Shipping Fee: Order Now is not responsible for the return shipping cost of any products. When returning products to us, it is also advisable to take out product insurance and tracking. Order Now is not responsible for lost or damaged returned products.
4. Product Inspection: As per supplier requirements an incoming acceptance inspection will be conducted on the receipt of returned products to make sure the fault actually exists as stated.
5. Warranty: It is Order Now and our suppliers sole obligation to repair or replace defective products. There is no warranty for uninterrupted or error-free operation. There is no warranty for loss of data. There is no warranty for products with removed or altered identification labels and/or serial numbers. The warranty is contingent upon the proper use in the manner for which the product was intended and does not cover a product which has been modified in any manner and/or which has been subjected to physical damage, abuse, misuse, alteration, neglect, tampering, improper maintenance, or has been serviced, repaired or installed by an unauthorised person.
6. Data Recovery: Data recovery is not covered under product warranties. Order Now can arrange a standard data recovery service. The price will be quoted upon request.
7. Credit Value: If faulty items are credited, Order Now and our suppliers will credit the amount between selling price and current market price, and in addition, a processing fee of 10% will be applied.
8. Original Invoices: As per supplier requirements, Order Now will request copies of original invoices when a product is older than 24 months. Products will not be tested, repaired or replaced until such documentation has been received. Make sure you keep product invoices in your records.
9. Agreement: The customer hereby agrees that any item handed in for repair may be sold by Order Now or our suppliers to defray the cost of such repairs if the item remains unclaimed by the customer for return within 30 days of the repairs being completed.
Order Now offers quality DSLR filming accessories at competitive prices targeted at both amateurs and professionals alike.